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Our Policies

CANCELLATION POLICY 

 

Frame Therapeutics has a 24-hour cancellation policy. If you need to change or cancel your appointment, you must notify us at least 24 hours in advance. Missed appointments and those cancelled without the required 24 hours notice will be subject to the full cost of the appointment. 

 

Current exception:  if you suddenly experience any symptoms that may be indicative of COVID-19 or have been exposed to someone infected with COVID-19 less than 24 hours before your scheduled appointment, you will be offered a make-up appointment (valid for 3 months) for the charge for the cancellation.

COVID-19 POLICIES & GUIDELINES 

 

We are monitoring the CDC guidelines closely and are committed to the highest level of safety for our practitioners and patients. 

  • If you are feeling ill or have been exposed to COVID-19, we ask that you reschedule your appointment.

 

  • For everyone's safety, patients and practitioners are still required to wear a mask in the practice at all times, including during the treatment. All practitioners are fully vaccinated and monitoring their health closely.

 

  • We are allowing extra time between appointments to disinfect surfaces and common areas. 

  • Our treatment rooms are fitted with Blueair air purifiers with HEPA filtration that catches 99.97% of particles sized 0.3 microns in size such as dust, pollen and smoke.

  • Touchless payment. Credit card payment is taken at the end of each session using a touchless Square device. 

PAYMENT METHODS

A credit card is required to book all appointments. Payment is due at the time of visit by credit card, Apple Pay or cash. If you do not show up for your scheduled appointment, your card or package will be charged in full.

 

Please note that late arrival for your appointment may result in a shorter session time. Late arrivals over 20 minutes will be asked to reschedule and will be charged a full cancellation fee.

Insurance-friendly receipts are available upon request. Check your eligibility with your insurance provider.

PACKAGES

Discounted packages are available for purchase.

Packages may not be combined with other offers or discounts. All packages are non-refundable.

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